Warranty Policy & Product Quality Commitment

Product quality and safety standards are the ultimate pillars of customer trust. For 2B Foods, every product launched in the market must not only deliver on taste, stability, and clean sourcing but must also guarantee peace of mind for retail agents, distributors, and end-consumers alike.

Reflecting our responsibility as a professional food manufacturer, 2B Foods establishes a highly transparent Quality Commitment & Warranty Policy. This framework is designed to protect the rights and interests of our valued clients in Ho Chi Minh City, neighboring southern provinces, and nationwide throughout the purchasing, distribution, and consumption processes.

1. Product Quality Standards at the 2B Foods Plant

Every processed food item rolling off the production lines at the 2B Foods manufacturing plant undergoes a rigorous Quality Control (QC) workflow to meet the most demanding standards:

• 100% Clean Sourcing: All raw ingredients are fully traceable, backed by official veterinary/quarantine certifications, and supplied exclusively by highly reputable strategic partners.

• Closed-Loop Manufacturing: Our factory operates in strict compliance with food safety and hygiene regulations, certified under globally recognized standards such as HACCP and ISO 22000.

• State-of-the-Art Technology: We utilize advanced IQF quick-freezing and secure vacuum-packaging systems to naturally lock in fresh flavors, vibrant colors, and original nutritional values—without relying on synthetic preservatives or banned chemical additives.

2. Food "Warranty" and Exchange Rules for Business Partners (B2B)

At 2B Foods, we deeply understand the logistics and storage challenges faced by distributors. To mitigate risk along your supply chain, we offer a highly flexible exchange and refund policy.

2.1. Cases Eligible for Free 1-to-1 Exchange or Refund

2B Foods fully covers the cost of exchanges or refunds (credited or returned) under the following circumstances:

• Manufacturing Defects: The product shows signs of deterioration, discoloration, off-odors, or structural issues prior to its expiration date, despite being kept in the recommended storage conditions.

• Packaging Failures: Broken vacuum seals, punctured or torn packaging, missing product labels, or incorrect printing of the manufacture/expiry dates on the packaging.

• Logistical Damage during Delivery: Products that are crushed, damaged, or fully thawed during transit due to shipping errors caused by 2B Foods’ fleet or our designated logistics partners.

2.2. Cases Excluded from the Warranty Policy

We are unable to offer exchanges or refunds in the following scenarios:

• The product spoils or deteriorates due to improper storage by the partner or consumer (e.g., storing frozen items at room temperature or exposing them to direct sunlight).

• The product has exceeded the expiration date printed on the packaging.

• Inventory is lost or damaged due to force majeure events at the partner's warehouse (e.g., fires, floods, or rodent infestation).

3. Fast-Track 24-Hour Exchange Process

To prevent any disruptions to your sales and supply chain, 2B Foods streamlines its complaint resolution process into three simple, swift steps:

• Step 1 (Record): As soon as you detect a product issue, please record a quick video and take clear photos of the affected items. Send these materials directly to your assigned Account Manager or the factory hotline.

• Step 2 (Verify): The 2B Foods QA/QC department will immediately pull and inspect retained control samples from the corresponding production batch. We aim to identify the root cause within 2 to 4 business hours.

• Step 3 (Resolve): Once the manufacturing defect is confirmed, 2B Foods will either dispatch replacement stock (free shipping) or apply a direct credit note to your next invoice within 24 hours.

4. Dedicated Support Commitments for Distributors & Agents

Beyond resolving individual product issues, 2B Foods is committed to supporting your business's sustainable growth through strategic partnership policies:

• Price Stabilization Commitment: We actively work to maintain stable wholesale price structures. In the event of inevitable market-driven price adjustments, we commit to notifying our partners 15 to 30 days in advance so you can adjust your business plans seamlessly.

• Near-Expiry Inventory Support: For high-volume strategic partners with committed sales quotas, 2B Foods offers custom buyback or exchange programs for a specified percentage of near-expiry inventory (as detailed in our wholesale contracts).

• Complete Legal & Compliance Documentation: We provide comprehensive documentation—including official financial VAT invoices, product registration files, and periodic laboratory test results—allowing your business to confidently pitch and distribute to supermarkets, schools, and public organizations.

5. Contact the 2B Foods Quality Management Department

For any feedback regarding product quality or to initiate an exchange request under this policy, please reach out to our team:

• Company Name: 2B Foods Company (CÔNG TY 2B FOODS)

• Office Address: 47 Road No. 12, Van Phuc City Urban Area, Ho Chi Minh City, Vietnam

• Manufacturing Plant: 3151A Highway 80, Can Tho City, Vietnam

• Hotline: 0917 997 264

• Email: info.2bfoods@gmail.com