2B Foods Privacy Policy

At 2B Foods, we understand that the trust of our valued Partners (distributors, agents, supermarket chains) and retail customers is an invaluable asset. Therefore, 2B Foods is committed to strictly respecting and absolutely protecting your personal information when you access, use our website, or conduct wholesale/retail transactions.

This Privacy Policy is established and rigorously operated in compliance with Decree No. 13/2023/ND-CP of the Government of Vietnam on Personal Data Protection, aiming to clarify how we collect, process, and protect your data.

1. Information 2B Foods May Collect

Depending on how customers access our website, place orders, or register for partnerships, 2B Foods may collect several essential categories of information:

• Contact Information: Full name, phone number, email address, delivery address, and store/business name (if the customer is an agent, distributor, or business partner).

• Order Details: Products of interest, purchase quantities, order value, payment methods, delivery address, delivery notes, and post-consumption feedback.

• Distribution Partnership Details: Business region, sales model, expected import volume, product lines of interest, ordering frequency, and sales support requirements.

• Website Access Data: IP address, access device, browser type, visit duration, pages viewed, basic interaction behavior, and cookies.

These pieces of information are used by 2B Foods to advise on products, confirm orders, support logistics, provide customer care, build tailored agent policies, and improve user experience on our website.

2. Purposes of Using Customer Information

2B Foods collects and utilizes customer information for clear, defined purposes that align with our business and customer service operations, including:

• Receiving and processing product consultation requests;

• Providing price quotes for retail customers, agents, and distributors;

• Confirming orders, product quantities, and shipping details;

• Delivering products to customers in Ho Chi Minh City, Can Tho, and provinces nationwide;

• Supporting payments, reconciling debts, and processing transactions;

• Providing customer care before, during, and after purchases;

• Assisting with returns, refunds, or resolving any product-related feedback;

• Sending information about new products, promotional campaigns, or partnership policies (only when customers have consented to receive updates);

• Analyzing market demands to refine products, services, and the purchasing experience;

• Fulfilling legal obligations upon valid requests from competent state authorities.

3. Legal Grounds for Processing Personal Data

The collection, use, and processing of customer information are executed based on one or more of the following compliant grounds:

• Consent: The customer voluntarily provides information when contacting, ordering, or registering for consultations; or consents to let 2B Foods use their data for advisory, care, or marketing purposes.

• Contractual Necessity: Processing information is necessary to execute transactions, deliveries, payments, or post-sale support.

• Legitimate Interests: Processing data serves the legitimate rights and business interests of the customers, agents, distributors, and 2B Foods.

• Legal Obligation: Processing information is required to comply with prevailing laws or valid requests from competent state authorities.

4. Commitment to Customer Data Security

2B Foods applies appropriate technical and administrative security measures to protect customer information during collection, storage, and usage.

We firmly commit to:

• No Commercial Selling: We do not sell, trade, or transfer customers' personal information to third parties for unauthorized commercial purposes.

• Strict Confidentiality: We do not publicly disclose order details, transaction history, or partnership information without the customer’s prior consent.

• Restricted Internal Access: Internal access is restricted. Only authorized personnel whose roles require data handling are granted access within the necessary scope.

• Controlled Storage: Customer information is stored on secure systems, records, or controlled management tools.

• Proactive Auditing: We regularly review our security protocols to minimize the risks of data loss, leakage, unauthorized access, or misuse.

• Cooperative Resolution: We actively cooperate to handle any feedback, inquiries, or valid requests regarding personal data.

5. Sharing Information with Third Parties

2B Foods commits not to sell or exchange customers' personal data with any third party for unauthorized commercial gains.

However, when strictly necessary, customer information may be shared within a relevant and appropriate scope with the following entities:

• Shipping & Logistics Partners: To execute product deliveries;

• Payment Gateways & Banks: To facilitate and secure financial transactions;

• Technical Service Providers: Third parties supporting website operations, hosting, emails, or customer relationship management (CRM) systems;

• Competent Authorities: State bodies when there is a valid legal request in compliance with Vietnamese law.

6. Customers' Rights Regarding Personal Data

Customers hold complete control over their personal information when working with 2B Foods. Within the scope of applicable laws, you have the right to request:

• To be informed about how your personal data is collected and processed;

• To check and review the personal information you have provided;

• To update or correct inaccurate personal information;

• To withdraw your consent for certain data processing activities;

• To request the deletion or restriction of your personal data where applicable;

• To opt out of receiving promotional emails, messages, or marketing materials;

• To report or lodge a complaint if you believe your personal data is being misused.

7. Changes to the Privacy Policy

2B Foods may update this Customer Privacy Policy from time to time to remain aligned with changes in our business activities, website operations, or new legal regulations.

Any significant modifications will be updated directly on the official 2B Foods website. We recommend that customers regularly review this policy to stay informed on how their personal data is collected, used, and protected.

8. Data Security Contact Information

If you have any questions, wish to edit your information, request data deletion, submit feedback, or require any assistance regarding your personal data, please contact 2B Foods through our official channels:

• Company Name: 2B FOODS COMPANY (CÔNG TY 2B FOODS)

• Office Address: 47 Road No. 12, Van Phuc City, Thu Duc, Ho Chi Minh City, Vietnam

• Factory Address: 3151A Highway 80, Thanh An Commune, Can Tho City, Vietnam

• Hotline: 0917 997 264

• Support Email: info.2bfoods@gmail.com