Return policy

1. Policy Purpose

This Return & Refund Policy is designed to ensure customer rights when purchasing products from 2B FOODS and to maintain transparency and service quality.

2. Return Conditions

Customers may request returns or exchanges in the following cases:

• Manufacturing defects
• Damaged during shipping
• Incorrect product delivered
• Product remains unused, with original packaging and labels intact (for packaged foods)

3. Non-Returnable Cases

Returns or exchanges are not accepted in the following cases:

• Used products
• Damage caused by improper storage by the customer
• Requests after the allowed return period
• Fast-moving consumer goods or special promotional items (if stated separately)

4. Return Timeframe

• Return request period: within 3 – 7 days after receiving the order
• Processing time: 2 – 5 working days after confirmation

5. Return Process

1. Contact 2B FOODS via hotline or email
2. Provide images/videos of the issue (if applicable)
3. Customer service verifies the case
4. Replacement or refund is processed
5. Order closure

6. Refund Policy

Refunds apply when:

• No replacement product is available
• Customer prefers a refund
• Issues caused by 2B FOODS or shipping partners

⏱ Refund processing time: 3 – 7 working days depending on payment method.

7. Return Costs

• 2B FOODS covers costs if the issue is due to manufacturing or shipping
• Customers bear costs for personal preference returns (non-defective products)

8. Contact Information

2B FOODS COMPANY
📍 47 Street No.12, Van Phuc Urban Area, Ho Chi Minh City, Vietnam
🏭 Factory: 3151A National Highway 80, Can Tho, Vietnam
📞 0917 997 264
📧 info.2bfoods@gmail.com