Secure Payment Policy

When choosing processed foods, preservative-free natural seasonings, or placing bulk orders for distribution, customers expect not only high product quality but also a clear, secure, and easily manageable payment process. Understanding this, 2B Foods establishes a Secure Payment Policy to ensure individual customers, retail agents, distributors, and commercial partners can complete transactions with absolute peace of mind.

1. Scope of the Payment Policy

This secure payment policy applies to all customers purchasing products from 2B Foods, including:

• Individual Retail Customers: Purchasing healthy food lines and seasonings for daily family consumption.

• Specialty Food Stores & Mini-Marts: Clean food shops, organic boutiques, and modern retail outlets.

• Wholesale Agents & Regional Distributors: Importing bulk volumes of inventory for regional distribution.

• F&B Establishments: Restaurants, local eateries, central kitchens, or catering businesses requiring recurring ingredient supplies.

• Strategic Commercial Partners: Seeking a highly stable, long-term supply of processed food products.

2. Supported Payment Methods

To maximize convenience, 2B Foods supports flexible payment methods tailored to the scale of each order and the shipping requirements:

2.1. Bank Transfer (Pre-payment)

Customers can pay for their orders through direct bank transfers using the official account details provided by 2B Foods.

Important Transfer Note: When making a bank transfer, please include your full name, phone number, and/or Order ID in the transfer memo for swift verification.

2.2. Cash on Delivery (COD)

For specific regional deliveries and qualifying orders, 2B Foods supports Cash on Delivery (COD). This allows retail buyers to inspect the order details and product condition before finalizing payment.

• Note on Bulk/Custom Orders: For wholesale orders, out-of-province shipments, or custom-packaged batches, 2B Foods may require a partial deposit or pre-payment before beginning production or shipment dispatch.

2.3. Partner-Specific Payment Agreements

For authorized agents, contract manufacturers, or distributors placing recurring wholesale orders, payment schedules and credit limits can be uniquely negotiated. These terms are structured based on purchasing volume, ordering frequency, and distribution territory, and must be mutually agreed upon in writing before order execution.

3. Secure Payment Verification Workflow

To guarantee a secure transaction, please follow our standard payment verification process:

1. Step 1 (Review): Before initiating payment, carefully double-check the product names, quantities, unit prices, shipping fees, delivery address, and the total invoice value.

2. Step 2 (Verify Account): Only execute payments using the official bank details and instructions verified by 2B Foods representatives through our official, documented communication channels.

3. Step 3 (Execute): Make the payment via your selected method. If paying via bank transfer, ensure the transfer memo matches the required format to facilitate auto-reconciliation.

4. Step 4 (Notify): Upon successful payment, send a screenshot of the transaction receipt or bank transfer confirmation to your 2B Foods sales representative for immediate logging.

5. Step 5 (Process): Once our finance team records the payment, 2B Foods will verify the order, package the goods to food safety standards, and schedule shipment as agreed.

4. Payment Terms for Agents and Distributors

Wholesale transactions involve higher financial values, larger volumes, and precise delivery schedules. Therefore, payment terms must be clearly established upfront to ensure uninterrupted manufacturing and shipment schedules.

We advise prospective agents and distributors to align with 2B Foods prior to order placement on:

• Expected product categories and inventory quantities.

• Target distribution area and delivery conditions.

• Ordering frequency and annual projections.

• Agreed payment methods and customized credit terms (if applicable).

5. Documentation, Invoicing, and Reconciliation

All buyers are highly encouraged to retain their order logs, transaction receipts, bank transfer confirmations, or physical cash receipts.

For corporate buyers, agents, and distributors requiring official Value-Added Tax (VAT) invoices, purchasing contracts, or quality compliance certificates, please provide your tax registration details and invoicing requests to our sales team prior to finalizing the payment.

Standard information required for business invoicing includes:

• Registered corporate entity name / individual buyer's name.

• Tax code (for businesses).

• Registered corporate address / delivery address.

• Contact phone number and email for e-invoice delivery.

• Detailed list of products, quantities, and agreed pricing.

6. Secure Online Payment Safeguards

To safeguard your financial data, please strictly adhere to these safety practices when transacting online:

• Official Accounts Only: Never transfer funds to any personal accounts or third-party bank details that have not been officially confirmed in writing by 2B Foods.

• Protect Sensitive Data: 2B Foods will never request your banking passwords, credit card PINs, or One-Time Passwords (OTP). Do not share this sensitive information with anyone.

• Double-Check Information: Confirm the recipient's bank name, account number, account holder name, and the exact transfer amount before authorizing the transaction.

• Save Receipts: Always take a screenshot or download the digital receipt of your successful transaction.

• Report Anomalies: Contact our support hotline immediately if you detect any suspicious payment requests or unusual communications claiming to represent 2B Foods.

7. Handling Transaction Errors and Wrong Transfers

Occasionally, transaction errors may occur—such as incorrect transfer memos, overpayments, duplicate payments, or processing delays within banking systems. When encountering these issues, remain calm and contact 2B Foods immediately with the following details:

• Full name of the sender.

• Registered ordering phone number.

• Date and exact time of the transaction.

• The transferred amount.

• A clear image or PDF of the transaction receipt.

• The transfer memo text used.

Upon receiving your request, our accounting department will cross-reference the transaction with our bank statements and coordinate with the respective banks to resolve the issue.

8. Refund Policy

Refunds are processed in strict compliance with 2B Foods' policies and are applicable under the following circumstances:

• The order cannot be fulfilled due to unforeseen manufacturing or logistical limitations.

• An overpayment occurred or duplicate transfers were accidentally completed.

• An order cancellation or modification request was formally approved by both parties within the permitted window.

To ensure security and prevent fraud, all refunds will only be transferred back to the verified bank account that initiated the original payment, following complete identity and transaction verification. Refund processing times may vary depending on the destination bank's standard clearing times.

9. Contact Our Payment Support Team

If you have any questions regarding our payment policies, bank details, credit terms for distributors, or wholesale pricing structures, please contact us directly before initiating any transaction:

• Hotline: 0917 997 264

• Support Email: info.2bfoods@gmail.com

• Headquarters: 47 Road No. 12, Van Phuc City Urban Area, Ho Chi Minh City, Vietnam

• Manufacturing Plant: 3151A Highway 80, Thanh An Commune, Can Tho City, Vietnam